A restaurant kiosk self-ordering system redefining the industry standards
Aigens Kiosk Ordering system eliminates long queues while letting customers browse the menu and customize their orders at their own pace. Compatible with a wide array of hardware, it can help high volume fast-food restaurants and food courts drive revenue and labor productivity.
Trusted by the top F&B brands globally
Minimize wait times
Gone are the days of waiting in line to place an order from an overwhelmed counter. Bust the queue and let patrons navigate Aigens user-friendly kiosk interface, order, and pay in minutes.
Grow the average order size
When self-ordering from kiosks, patrons tend to spend between 20% to 30% more, thanks to engaging on-screen promotions, upselling, and cross-selling.
Fight labour shortage
Run your restaurant operation with a leaner team and increase its productivity.
Customer convenience as a pre-requisite
Enhance the dining experience by providing customers with easy and flexible ordering options.
Versatile and Easy-to-Use Ordering Flow
Run kiosk self-ordering as a standalone solution or integrate with your POS for centralized order management. The step-by-step approach makes it easy for diners of all ages and abilities to use. The software responsive capabilities allows for persons in wheelchair and children to order at ease.
Ai-powered assistant gives users the option to use conversational chats to order their preferred items without the need to browsing the digital menu.
Variety of ordering channels and modes
Offer meals in various ways, including dine-in and takeaway, while self-checkout can be powered by multiple payment methods (credit cards, local and international e-wallets, etc.). Enable integration with a buzzer system and a pickup display system to notify your customers in real-time about their order readiness.
After completing their preparation, orders can be collected via pick-up display screens and voice notifications to expedite the traffic.
From complex menus to customized orders
Set menus with multiple meal periods, price tiers, and combos, and tag them with useful information like limited offers and allergens. Customers can customize ordered menu items, unleashing a greater level of personalization. Automated discounts and additional charges for premium services can also be set up. Enable integration with your POS system to synchronize your menu in real time and skip manual input.
Enhanced customer engagement and satisfaction
Provide valuable information and personalized interactions to modern customers, enhancing their overall experience.
Value-Added Information for the Modern Customer
Nutrition information helps customers pick healthier options, and NutriGrade labels educate them on nutritional value. Age-restricted items can be hidden behind a verification warning, and sustainable consumption is encouraged by allowing customers to purchase packaging and utensils only when needed.
Membership and exclusive offers
Register customers as members directly with your business and offer exclusive one-off or recurring offers. Recommend menu items at various steps in the ordering process to encourage diners to have a more satisfying meal.
Coupons and promotions
Distribute and redeem unique coupons to corporate customers or nearby businesses, driving customer engagement and loyalty.
A solution that seamlessly integrates with your systems
Leverage Aigensʼ comprehensive suite of solutions to streamline operations and boost revenue. Go beyond and integrate with your entire restaurant tech stack for an end-to-end solution and data collection: Point-of-Sale (POS), Kitchen Display System (KDS), Payment Gateway, Loyalty Programme, Pick-up Display, Hotel Property Management System (PMS), Third Party Logistics (3PL), Fourth Party Logistics (4PL), Super Apps mini programmes (AliPay, WeChat), Satisfaction Surveys, etc.
Feature-Matched with Aigens Mobile Ordering
All features and add-ons are available on both mobile and kiosk ordering, with no additional work needed for menu setup and layout.
Complete the Ordering Journey with Aigens Pay
Pay securely via an Aigens Pay Terminal. Aigens also offers additional payment gateway options to meet your business needs.
Boosted with Aigens Loyalty
Members can register and log in to see personalized information, use accumulated points to reduce bill size, and purchase rewards. Gamify purchases with stamp cards that unlock rewards after multiple purchases and lock in future spending by offering eCredits.
Pumped with Average Checks Boosters
Feature seasonal items on the homepage, recommend items based on order history, suggest paired items, and display “you-may-also-like” items before the checkout page to encourage higher spending. With both manual and Ai-assisted configuration available, upselling and cross-selling take place for every single order.
Merchant experience: manage your operations like a pro
Aigensʼ Mobile Ordering system comes with a powerful backend interface that supports front-line staff in managing the busiest operations.
Aigens Console: All-in-One Management System
The Console provides a comprehensive management system where you can view and update orders, issue refunds, mark items as sold out, change the menu, and view reports and dashboards. With data insights and over 100 additional features, everything you need is easily accessible on the Console.
Ai-powered business summarizer helps you focus on the insights you really care about and make the right decisions every single time.
Aigens Merchant App: Quick In-store Management
The Merchant App allows managers to take essential actions on the fly: open and close online stores, manage the menu swiftly, view and update order statuses, issue refunds, and manage queues and loyalty programs. The app also includes staff login with roles and permissions control, catering to different roles such as wait staff and store managers.
Hardware agnostic solution
Run Aigens Kiosk Ordering system on the kiosk machine of your choice and connect it to your preferred peripherals.
Contact us for a full list of available hardware in your region.
Book A Demo
Talk to our team of experts
Our Testimonials
Trusted by the top F&B brands globally
Aigens Kiosk integrates with
Aigens Kiosk Ordering is great for
Quick Service Restaurants (QSR)
Food Courts
Chains
Have a question? Check these answers.
What is Aigens Kiosk Ordering for restaurants?
Aigens Kiosk Ordering is a self-service solution that lets guests place and pay for their orders on in-store kiosks instead of queuing at the counter. It is designed for quick-service, fast-casual, food courts, and high-traffic F&B brands that want to speed up ordering and modernize the guest experience.
How does a self-service kiosk work in my restaurant?
Guests walk up to the kiosk, browse your digital menu, customize items, and complete payment directly on the screen. Orders are then sent automatically to the POS and kitchen, so staff can focus on food preparation and handoff instead of taking every order manually.
How can Kiosk Ordering increase revenue and average check size?
Kiosks make it easy to highlight upsells, combos, and add-ons at the right moments in the ordering flow. This consistent, suggestion-driven experience often leads to higher average check sizes compared with traditional counter ordering.
How does Kiosk Ordering improve efficiency and reduce queues?
By moving ordering and payment to self-service kiosks, you can serve more guests in parallel and shorten lines at the counter. This reduces pressure on front-of-house staff and helps restaurants handle peak periods without adding as many extra team members.
Can Aigens Kiosk Ordering support dine-in and takeaway orders?
Kiosk Ordering can be configured to support different order modes such as dine-in and takeaway. Guests simply select their preferred option on the kiosk, which helps streamline both in-store and to-go workflows.
Is the kiosk interface customizable to my brand and menu?
The kiosk UI can typically be branded with your logo, colors, imagery, and menu layout. You can control categories, item descriptions, modifiers, and featured promotions so the on-screen experience matches your in-restaurant branding and campaigns.
Does Aigens Kiosk Ordering integrate with existing POS and kitchen systems?
Kiosk Ordering is designed to connect to your existing POS and kitchen systems so orders flow directly into your standard operations. This avoids double-entry, reduces order errors, and keeps menus and prices consistent across channels. Kiosk ordering is also available in stand-alone mode.
What hardware do I need for Kiosk Ordering?
Kiosk Ordering generally runs on commercial-grade touchscreens or all-in-one kiosk terminals with card readers, QR or mobile payment support, and optional receipt printers. The exact hardware configuration can be tailored to your store layout, throughput, and budget.
Is Kiosk Ordering suitable for both single outlets and large chains?
Kiosk solutions can be deployed in a single flagship store or rolled out across many locations. Multi-store brands can manage kiosk menus, layouts, and pricing centrally while still fine-tuning configurations per outlet.
How long does it take to launch Kiosk Ordering with Aigens?
Launch timelines depend on hardware procurement, POS integration, and design approvals, but kiosk projects are typically faster than building fully custom systems. Once hardware, integrations, and branded UI are finalized, restaurants can move from pilot to full rollout in a relatively short timeframe.
