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Customer Success Executive

Aigens is a hotel and restaurant tech start-up that has helped steer the digital revolution of the F&B and Hospitality industry in Asia Pacific. We started as a 2-man team in 2012 and have since grown into a SaaS company known for being a market leader with significant wins, essentially being the first to introduce BYOD (Bring Your Own Device) QR code ordering technology to Hong Kong and Singapore.


In the last three years, we’ve experienced our most significant growth to date: resulting in 6 regional offices across APAC, and 120 team members (and increasing every month). We are headquartered in Hong Kong, with offices in Bangkok, Jakarta, and Kuala Lumpur. We serve more than 500 brands in F&B and Hospitality, including global names like Accor, Hyatt, Centara, KFC, Burger King, Starbucks, etc..


Catering to Aigens’ business growth and regional expansion opportunities, we are looking for a highly motivated, organized self-starter to join our Customer Success Management team. You will be one of the key influencers to shape the customer experience of our key customers. This is an excellent opportunity to collaborate and work together with some of the best and brightest talents in the F&B Tech industry, furthering your career within one of the most influential F&B tech start-up companies in Hong Kong.


Customer Success Executive



  • Building strong relationships: Develop and maintain a good rapport with key customer contacts and users to build loyalty and ensure long-term client retention.
  • Account growth: Collaborate with the business development team to identify opportunities for account growth and expansion, providing strategic guidance and support.
  • Deep product knowledge: Gain a deep understanding of Aigens’ solutions and customers’ business models. Use this knowledge to provide actionable advice to customers, demonstrating the value of our products.
  • Problem-solving: Address customer issues and concerns promptly and effectively. Collaborate with cross-functional teams to resolve problems and ensure an exceptional customer experience.
  • Feedback analysis: Gather, evaluate, and analyze customer feedback to uncover insights and provide input for product development, helping to shape future enhancements and improvements.
  • ​Data-driven insights: Utilize data to provide valuable insights to customers, maximizing their product usage and promoting customer success stories.


  • Minimum of a high school diploma or equivalent.
  • At least 3 years of experience in a customer-facing role, such as customer success, account management, or related positions.
  • Familiarity with F&B tech is preferred but not required.
  • Strong problem-solving skills and logical thinking.
  • Demonstrates a people-centric and empathetic approach, with a strong ability to work well as part of a team.
  • Excellent communication and negotiation skills, both written and verbal, in Cantonese and English.


What’s on offer:

  • Competitive salary for the right candidate
  • Performance bonus
  • 5-day work week, hybrid working model
  • Friendly and casual work environment
  • SE Asian Regional exposure that paves ways for your future
  • Working in a flat culture with talented individuals
  • Join a young and growing brand backed by a great investment team


Ready to join us? Interested parties, please click here to apply.


Aigens is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, genetic information, or any other protected characteristic.


All applications will be handled in strict confidence and will only be used for recruitment related purposes. Applicants who do not hear from us within 6 weeks from the date of application may consider their applications unsuccessful. All information on unsuccessful candidates will be retained for a maximum period of 24 months.

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